Senior Specialist (ITSM, Service Desk)


Job Title: Senior Specialist (ITSM, Service Desk)

Period: To be confirmed

Job Responsibilities

  • Support of Basic IT Service

Qualifications & Skills

  • Education: Bachelor’s Degree in information systems, Computer Science or a related technical field;
  • Certificate of Excellence not less than: “ITIL Foundation” or “COBIT 5 Foundation”;

Education, Experience and other Requirements

  • Not less than 3-years of experience in User Support Services and one of the Systems listed below:
    • HP OpenView Service Desk;
    • Jira;
    • Hardware Inspector;
    • SAP;
    • Receiving telephone and e-mail requests and handling of these requests (not less than 1500 requests per month).
  • Working experience with Incident Management/Problem Management;
  • Deep knowledge of information technologies, computer and office equipment, software;
  • Advanced Microsoft Office User;
  • Regulatory document development;
  • Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;
  • Language skills: English at Intermediate level.

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John Maxwell