Job Title: Senior Specialist (ITSM, Service Desk)
Period: To be confirmed
- Support of Basic IT Service
Qualifications & Skills
- Education: Bachelor’s Degree in information systems, Computer Science or a related technical field;
- Certificate of Excellence not less than: “ITIL Foundation” or “COBIT 5 Foundation”;
Education, Experience and other Requirements
- Not less than 3-years of experience in User Support Services and one of the Systems listed below:
- HP OpenView Service Desk;
- Hardware Inspector;
- Receiving telephone and e-mail requests and handling of these requests (not less than 1500 requests per month).
- Working experience with Incident Management/Problem Management;
- Deep knowledge of information technologies, computer and office equipment, software;
- Advanced Microsoft Office User;
- Regulatory document development;
- Knowledge of the IT Services management model based on ITSM methodology in accordance with ITIL and COBIT recommendation;
- Language skills: English at Intermediate level.
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