Managed Services and Outsourcing

When IT Business executives responsible are looking for a qualified partner to take IT management off of their hands, ONYXES works to address not only their current challenges, but more importantly, the challenges coming down the road. We approaches an IT managed services engagement with a standard framework that is tailored to meet our clients’ unique business challenges. A key to success includes:

Managed Services Solution Design

We develop the right-sized solution taking care to address a client’s specific pain point using the most appropriate delivery methods and technologies. In our total IT Management service catalogue we manage, maintain, and support your entire IT operations including:

  • IT Service Desk.
  • 24x7 Monitoring & Event Management.
  • End-user Services.
  • Infrastructure Services.
  • Application Services.
  • Business Operation Services.
Managed Services Delivery

Minimizes business disruption through our seamless transition approach, running the operations through powerful IT best practices framework, applying structured change management, and establishing clear lines of communication, escalation and governance

Continuous Improvement

Provide you with comprehensive technical assistance and support resources to help you maintain your product, optimize performance, and effectively coordinate with different technology vendors. Our goal is to make sure your systems are always up and running and your issues are resolved timely and accurately.

Support Services

We develop a tailor-made IT operations roadmap with our clients to plan for future improvements in advance over 3 factors (Process, People, and Technology).

Our service catalogue includes the standard different tiers of support
  • 24x7 Unified Service Desk
  • On-site product/Infrastructure support.
  • 2nd line centralized technology experts.
  • Vendor Management.

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Our Partners

microsoft3 emc3 cisco3
IBM3 oracle3 hp3
VMware3 Sandvine3 symantec3
  Eaton3  

Contact

Iraq:
Baghdad, Hay Al Riyadh          Sec.908 St. 11 Bldg. 1

+964 781 078 1878                   +964 773 088 1878

Egypt:
Cairo , Bulding H, Dis 12      Elshiekh Zayed City

+20 100 811 1444                        +20 100 110 0592

UAE:
Ajman , SM-Office-E1-1316 E

+971 50 208 7051

E-Mail:
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Website:

 

About Us

ONYXES is a leading information technology solutions and services provider in Iraq established in 2011 as a part of MARCH Holding Group that is developing business in different fields in Iraq (Oil & Gas, Technology, Telco, Distribution, Power, Security, Food Trading, Property).

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