Incident Management System


ONYXES offers a powerful ITIL web-based service desk solution handling incidents and requests. It provides an interface for other activities such as change, problem, configuration, release, service level, and IT service continuity management. Our Incident Management System helps you in managing and solving your business internal and external incidents. Organization customers’ incidents can be reported directly by the customers using their system account or indirectly by passing their incidents to a helpdesk team who will enter it on the system to be tracked for follow up and referencing.Our Incident Management System’s users can save time and effort with the system’s automated Email and SMS notification feature. Users can subscribe to be notified for specific projects/incidents having a certain priority for them, Also the system will notify those users for any change happening to the incident (whether it is newly created, closed, opened, reopened, Etc.).


 ONYXES Logo White

Our Partners

microsoft3 emc3 cisco3
IBM3 oracle3 hp3
VMware3 Sandvine3 symantec3


Baghdad, Hay Al Riyadh          Sec.908 St. 11 Bldg.1

+964 781 078 1878                   +964 773 088 1878

Cairo, Arkan Plaza, El Sheikh Zayed

+20 109 889 9307

Ajman , SM-Office-E1-1316 E

+971 56 668 8434

Islamabad, Capital Trade

+92 301 18113485

This email address is being protected from spambots. You need JavaScript enabled to view it.


About Us

ONYXES is a leading information technology solutions and services provider in Middle East established in 2011 as a part of MARCH Holding Group that is developing business in different fields in MEA (Oil & Gas, Technology, Telco, Distribution, Power, Security, Food Trading, Property).

Follow Us On: