ONYXES offers a powerful ITIL web-based service desk solution handling incidents and requests. It provides an interface for other activities such as change, problem, configuration, release, service level, and IT service continuity management. Our Incident Management System helps you in managing and solving your business internal and external incidents. Organization customers’ incidents can be reported directly by the customers using their system account or indirectly by passing their incidents to a helpdesk team who will enter it on the system to be tracked for follow up and referencing.Our Incident Management System’s users can save time and effort with the system’s automated Email and SMS notification feature. Users can subscribe to be notified for specific projects/incidents having a certain priority for them, Also the system will notify those users for any change happening to the incident (whether it is newly created, closed, opened, reopened, Etc.).